Terms and Conditions

GENERAL TERMS & CONDITIONS 2018

Quotations

Quoted prices are firm for 90 days from the date of quotation. After 90 days and up to 180 days, all quotations will be subject to a maximum of 10% escalation to cover increased costs of labour and materials. All quotations must be re-quoted after 180 days.

Prices may be subject to full site survey.

Payment

Unless Calico Interiors Limited (hereinafter known as Calico) otherwise agrees in writing all sums become due and payable under these terms and conditions.

Orders placed with Calico will be on a Proforma basis or agreed deposit & payment schedule (Minimum 50% deposit including VAT & balance on delivery/1 day after installation).  Orders under £500 are required to be paid in full on order date.

Good will not be ordered until full payment or required deposit has been received in full.

All goods remain the property of Calico until paid for in full.

We reserve the right to invoice in full for goods ordered to meet a deadline if this deadline moves & the goods are made.

Once job is accepted there will be no retention unless previously agreed.

Our preferred payment method is by BACS automated transfer to A/c 01202693 Sort code 40-18-05, but we will also accept cash, debit/credit card(s), or cheque.

Account

An account will only be opened and credit limits issued subject to account application forms being completed and credit checks being obtained

Payment terms are strictly 20th of the month following the date of the invoice

Late payments are subject to a charge of 2.5% interest per month

Account facilities can be subject to withdrawal at the discretion of Calico.

Delivery

All deliveries are made in good faith and delays are not grounds for cancellation or give rise to claims for damages. Customers are requested to sign a proof of delivery & inspect goods at the time of delivery. If any goods have been damaged you should sign proof of delivery as  “damaged”.

Any goods “damaged” should be reported to Calico immediately.

Refusal of delivery for any reason must be reported to Calico.

Customer’s Goods

Calico will accept no liability for damage to customer’s goods or property while these remain in the possession of Calico.

All items supplied by the customer to Calico must have a full written specification of order requirements and should be duly signed by the customer

Once goods are delivered to site for installation it is the customers responsibility to ensure suitable insurance in place in case of damage or theft.

Calico will not except any responsibility for goods damaged when fitted by a third party.  If as a result of incorrect fitting etc. by a third party any rectifications/alterations are required by Calico, this will incur a surcharge.

Customers Own Measurements

Where the customer has provided own measurements, we do recommend that you utlise our measuring service (fee chargeable)

before committing to your order.

Calico will not take any responsibility when measurements are supplied by the customer if they result in incorrect products being manufactured. Any alterations/amendments required as a result of incorrect measurements being provided by the customer will incur a surcharge.

Installation

Installation to take place during normal working hours to clear areas and in one phase.

 

It is the customers’ responsibility to ensure the site is ready and available for installation on the scheduled date(s).

It is the customers’ responsibility to notify Calico of any alterations/amendments to the build programme which will affect the final installation of any window treatment provided.  If alterations are found to be necessary because Calico have not been notified of the alterations, an hourly rate surcharge will be incurred for the required amendments.

If Calico arrive at site to find the site is not ready on the scheduled installation date(s) there will be a surcharge of a day’s installation per fitter (minimum fee  £210 plus VAT).

Guarantees

Any dissatisfaction should be reported immediately to Calico to ensure they are dealt with efficiently & effectively;

All guarantees’ stand from date on invoice;

Soft furnishings are guaranteed for 30 days

Tracks & Blinds are guaranteed for 12 months

Note: some hardware (parts only) maybe covered for longer by its parent manufacturer’s guarantee

Maintenance/repairs – there is a minimum call out fee of £75.00 for a site visit.

Fabrics

All woven fabrics particularly those made from natural fibres such as cotton will shrink to some extent. Similarly atmospheric conditions for example temperature & humidity do vary. Heavier fabrics (in particular those with thicker cellulosic yarns) are affected by changes in humidity, as this is beyond our control we cannot accept responsibility for movement after the curtains have been hung.

All curtains and roman blinds have a 1cm tolerance (width and drop).

Unless clearly marked on the order, Calico will not be responsible for any disagreement over what is considered the face side of the fabric.

Returns

Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange.

Any faults should be reported to Calico within 30 days of delivery/installation.
Returns must be authorised through Calico.  Products should be in situ and photographs provided of the issue(s), together with a detailed report of

the fault/complaint to Calico, who will then consider authorisation of the return.

Once authorised, goods should be returned using suitable packaging to prevent loss or damage in transit. Calico will not accept liability for damage or loss if the goods are not suitably packed. Please include the detailed report with the return.

Wallpaper & fabric can be returned in its original state and packaging and will be liable to a restocking charge of 35% plus all postage & packaging paid. (Minimum quantities apply fabric 5m/wallpaper 5 rolls).

Calico will not be responsible for carrier’s costs when returning fabric supplied direct by the customer.

 

Right to Cancel

The consumer has the right to cancel the contract if he wishes and that right can be exercised by delivering, or sending (including by electronic mail) a cancellation notice to Calico at any time within the period of 7 days starting with the day of receipt of a notice in writing of the right to cancel the contract. Cancellation should be communicated in writing or by email to the sales person.

 

Cancellation is deemed to be served as soon as it is posted or sent to a trader, or, in the case of an electronic communication from the day it is sent to the trader.

 

Work begun prior to the expiry of the cancellation period

If you have agreed that work will commence before the 7 day cancellation period expires, and you subsequently cancel in accordance with your rights; you are advised that reasonable payment may be due for any work carried out.

You are asked to confirm in writing that work may commence before your cancellation period expires.